X: The Experience When Business Meets Design

X: The Experience When Business Meets DesignWelcome to a new era of business in which your brand is defined by those who experience it. Do you know how your customers experience your brand today? Do you know how they really feel? Do you know what they say when you re not around? In an always-on world where everyone is connected to information and also one another, customer experience is your brand. And, without defining experiences, brands become victim to whatever people feel and share. In his new book X: The Experience When Business Mee…

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X: The Experience When Business Meets Design

X: The Experience When Business Meets DesignDo you know how your customers experience your brand today? Do you know how they really feel? Do you know what they say when you’re not around? Without defining experiences, brands will become victim to whatever people feel and share. In an always-on world where everyone is connected to information and also one another, customer experience is your brand. Great products are no longer good enough to win in business. Creative marketing and delightful customer service, too, are not enough to succeed…

Posted in Uncategorized

X: The Experience When Business Meets Design

X: The Experience When Business Meets DesignWelcome to a new era of business in which your brand is defined by those who experience it. Do you know how your customers experience your brand today? Do you know how they really feel? Do you know what they say when you re not around? In an always-on world where everyone is connected to information and also one another, customer experience is your brand. And, without defining experiences, brands become victim to whatever people feel and share. In his new book X:¬†The Experience When¬†Business …

Posted in Uncategorized